Welcome to Loreal Cares Store! We’re dedicated to bringing you professional-grade beauty products with global accessibility and exceptional value. Below you’ll find answers to our most commonly asked questions.

📦 Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping methods:

Standard Shipping ($12.95): Partnering with DHL or FedEx for reliable tracking and faster delivery. Orders typically arrive within 10-15 days after processing.

Free Shipping: Available on orders over $50 using EMS service. Delivery within 15-25 days after processing.
How long does order processing take?
All orders are carefully handled and dispatched within 1-2 business days from our warehouse to ensure your items arrive in perfect condition.
Do you ship to my country?
We ship worldwide! However, please note that deliveries to Asia and some remote areas may have extended timelines or restrictions. Contact us for specific details about your location.

💳 Payment & Accounts

What payment methods do you accept?
To ensure a smooth shopping experience, we accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and ensure secure transactions.

🔄 Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. You can return items within 15 days of receipt. Please contact our customer service team to initiate a return.
What if my product arrives damaged?
We’re sorry to hear that! Please contact us immediately at [email protected] with your order number and photos of the damaged product. We’ll quickly resolve the issue for you.

✨ Products & Beauty Solutions

What types of beauty products do you offer?
We specialize in professional beauty solutions across multiple categories:
• Face Makeup: Foundation, BB Cream, Concealer, Blush, Bronzer, Face Powder
• Eye Makeup: Eyeshadow, Eyeliner, Eyebrow products
• Skincare: Facial Cleanser, Moisturizer, Serum, Eye Care, Face Masks, Face Scrubs
• Hair Care: Conditioner, Hair Color, Hair Style products
All featuring L’Oréal Paris excellence and innovation.
Are your products authentic L’Oréal Paris products?
Yes! We are your premier destination for professional L’Oréal Paris beauty solutions. All our products are 100% authentic and sourced directly from authorized distributors.
Do you offer products for different skin types?
Absolutely! Our extensive collection includes products formulated for various skin types and concerns. Whether you have oily, dry, combination, or sensitive skin, we have solutions tailored for you.

🌍 Store Information

Where is Loreal Cares Store located?
Our company address is 3250 Sycamore Street, San Jose, US 95129. We operate as an online store serving customers globally.
How can I contact customer service?
You can reach our dedicated support team via email at [email protected]. We typically respond within 24-48 hours.

Still Have Questions?

Our beauty experts are here to help! Contact us at [email protected] and we’ll be happy to assist you with any additional questions.

Loreal Cares Store – Where Beauty Meets Excellence