Privacy Policy

Privacy Policy

Welcome to Loreal Cares Store, accessible via skincaressale.com. At Loreal Cares Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, make a purchase, or interact with our services. By using our site, you consent to the practices described in this policy.

Our website caters to beauty enthusiasts worldwide (excluding Asia and select remote areas), offering a range of professional-grade beauty and hair care products, including Bb-cream, Blush, Foundation-makeup, and more. We prioritize a seamless, secure, and luxurious shopping experience, and this policy reflects our dedication to transparency and compliance with global privacy regulations, such as the GDPR and CCPA.

1. Information We Collect

We collect various types of information to enhance your shopping experience and provide our services effectively:

Personal Information

• Contact Details: Name, email address, phone number, and shipping address when you place an order or contact our support team at [email protected].
• Payment Information: Credit/debit card details (e.g., Visa, MasterCard, JCB) or PayPal account information, processed securely through encrypted channels. Note that we do not store complete payment data on our servers.
• Account Data: If you create an account, we collect your login credentials and preferences to personalize your experience.

Non-Personal Information

• Technical Data: IP address, browser type, device information, and operating system, collected automatically via cookies and tracking technologies.
• Usage Data: Pages visited, products viewed, time spent on site, and shopping cart activity to analyze trends and improve our website.

We only collect data that is necessary for the purposes outlined in this policy, and we do not knowingly gather information from minors under 16 without parental consent.

2. How We Use Your Information

Your data is used to deliver a secure, personalized, and efficient beauty shopping experience:

• Order Fulfillment: To process payments, ship products to your address (e.g., our base at 3250 Sycamore Street, San Jose, US 95129), and provide customer support.
• Communication: To send order confirmations, updates, and respond to inquiries. With your consent, we may send promotional emails about new products (e.g., Eye Makeup or Hair Care items) or special offers.
• Website Improvement: To analyze user behavior and optimize our site for better performance and user experience.
• Security: To monitor for fraudulent activity, enforce our terms of service, and protect your data with industry-standard encryption.
• Legal Compliance: To meet regulatory obligations and address legal requests.

We process data based on your consent, contractual necessity (e.g., for order processing), or legitimate interests (e.g., site analytics).

3. Data Sharing and Disclosure

We value your trust and do not sell or rent your personal data to third parties. However, we may share information in the following cases:

• Service Providers: Trusted partners who assist with payment processing (e.g., PayPal, credit card networks), shipping, and IT services, all bound by confidentiality agreements.
• Legal Requirements: If required by law, we may disclose data to comply with court orders, government requests, or to protect our rights and safety.
• Business Transfers: In the event of a merger or sale, your data may be transferred to the new entity, with notice provided.

We ensure that all third parties adhere to strict data protection standards, and we limit sharing to what is necessary for service delivery.

4. Data Storage and Security

Your security is our top priority, aligning with our commitment to “Secure Payment Methods” and global accessibility. We implement robust measures to safeguard your data:

• Storage: Data is stored on secure servers located in the US and other regions where we operate, with retention periods based on legal and business needs (e.g., order data is kept as required by tax laws).
• Encryption: All transactions are protected with SSL (Secure Socket Layer) encryption, ensuring that payment details are transmitted securely.
• Access Controls: Strict internal policies limit access to your data to authorized personnel only.
• Fraud Protection: Advanced monitoring systems detect and prevent suspicious activities, as highlighted in our homepage security features.

While we take all reasonable precautions, no online method is 100% secure, and we encourage you to use strong passwords and monitor your accounts.

5. User Rights

You have control over your personal data, in line with global privacy laws. As a user, you can:

• Access and Update: Review and edit your account information by logging into your profile on our website.
• Data Portability: Request a copy of your data in a machine-readable format.
• Deletion: Ask us to delete your personal data, subject to legal exceptions (e.g., for tax purposes).
• Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional communication.
• Objection and Restriction: Object to certain data processing or request temporary restrictions where applicable.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, consistent with our customer service standards.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic:

• Types of Cookies:
  • Essential Cookies: Required for basic functions like shopping cart and payment processing.
  • Analytical Cookies: Help us understand how users interact with our site (e.g., via tools like Google Analytics).
  • Marketing Cookies: Used to display relevant ads for products like Facial Serums or Hair Color, based on your interests.
• Control: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

We do not use cookies to collect sensitive personal information without your consent.

7. International Data Transfers

As a global store (serving regions like North America and Europe, excluding Asia and remote areas), your data may be transferred internationally. We ensure such transfers comply with privacy laws through safeguards like standard contractual clauses.

8. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or laws. The “Last Updated” date at the top will indicate revisions. Continued use of our site after changes constitutes acceptance.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, reach out to us:

Email: [email protected]
Address: 3250 Sycamore Street, San Jose, US 95129

We aim to respond within 24-48 hours, as part of our commitment to your satisfaction.