Welcome to Loreal Cares Store! These Terms and Conditions govern your use of our website at skincaressale.com and your purchase of our beauty and cosmetic products. By accessing our site and making a purchase, you agree to these terms in full.

1. Website Usage and Access

Our website is designed for beauty enthusiasts seeking premium cosmetic and skincare products. By using our site, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Maintain the confidentiality of your account credentials
  • Use the website only for lawful purposes
  • Not attempt to circumvent any security measures
  • Accept responsibility for all activities under your account

2. Products and Services Description

Loreal Cares Store specializes in premium beauty products including:

  • Face Makeup: Foundation, BB Cream, Concealer, Blush, Bronzer, Face Powder
  • Eye Products: Eye Shadow, Eyeliner, Eyebrow products, Eye Care
  • Skincare: Facial Cleanser, Moisturizer, Serum, Face Mask, Face Scrub
  • Hair Care: Conditioner, Hair Color, Styling products

Important Note: We strive to display product colors and details as accurately as possible, but actual colors may vary due to monitor settings. Product results may vary based on individual skin type and application.

3. Order and Payment Terms

Order Processing

  • All orders are processed within 1-2 business days after payment confirmation
  • Orders are not processed on weekends or holidays
  • We reserve the right to cancel any order for reasons including pricing errors, stock unavailability, or suspected fraudulent activity

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely through encrypted channels.

Shipping Information

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipping)
  • We ship worldwide, excluding some Asian countries and remote areas
  • Delivery times may vary depending on location and customs processing

4. User Responsibilities and Obligations

As a valued customer, you agree to:

  • Provide accurate shipping and billing information
  • Review your order carefully before submission
  • Inspect products upon delivery and report any damage within 48 hours
  • Use products according to manufacturer instructions
  • Perform patch tests for new products, especially if you have sensitive skin
  • Comply with all applicable laws and regulations regarding product use

5. Returns and Refunds Policy

Eligibility Criteria

  • Return requests must be made within 15 days of delivery
  • Products must be unused, unopened, and in original packaging
  • All tags and seals must be intact
  • Original receipt or proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following cannot be returned once opened:

  • All opened cosmetics (Foundation, BB Cream, Blush, etc.)
  • Opened skincare products (Cleansers, Moisturizers, Serums, etc.)
  • Opened eye care and hair products
  • Products damaged due to customer mishandling

Refund Process

  • Refunds processed within 5-7 business days after return receipt
  • Refunds issued to original payment method
  • Original shipping fees are non-refundable
  • Customers responsible for return shipping costs unless error is ours

6. Intellectual Property

All content on this website, including but not limited to:

  • Logos, trademarks, and brand names
  • Product descriptions and images
  • Website design and layout
  • Written content and marketing materials

are the property of Loreal Cares Store or our licensors and are protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Limitation of Liability

Loreal Cares Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Product results that vary from individual to individual
  • Delays in delivery due to customs, weather, or carrier issues
  • Any allergic reactions or skin sensitivities – customers are responsible for checking ingredients and performing patch tests
  • Damages resulting from improper product use or storage

Our total liability for any claim shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our complete Privacy Policy details how we collect, use, and safeguard your data.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiations, or if necessary, through the appropriate courts in San Jose, California.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our site after changes constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions or any other concerns, please contact us:

  • Email: [email protected]
  • Response Time: 24-48 hours
  • Business Hours: Monday-Friday, 9:00 AM – 6:00 PM PST
  • Address: 3250 Sycamore Street, San Jose, CA 95129 USA

Thank you for choosing Loreal Cares Store. We’re committed to making your beauty journey exceptional!